These conditions of sale (“Conditions of sale”) apply to any purchase made through www.akuazon.com web page. By purchasing through the web page you agree with our terms and conditions and privacy policy.


Acknowledgment of conditions

In general, the relations between AKUAZON with the Users of its telematic services, present on this website, are subject to Spanish legislation and jurisdiction. The legal relationship between the User and AKUAZON will be governed by the legislation of the State of Spain, excluding the United Nations Convention on Contracts for the International Sale of Goods (Vienna CISG Convention of April 11, 1980).

Prices and conditions

All prices mentioned in the online store include VAT.

AKUAZON may refuse to enter into a contract with the customer within 24 hours of the customer’s shipment of the order. In case of running out of stock after this period, AKUAZON will inform you of this circumstance, and you will have the opportunity to cancel the order. If there is an error in the order placed, AKUAZON will contact you as soon as possible in order to rectify the order or cancel it, according to each particular case.

Discount codes

If you have a discount code that you want to use, you can do it from your shopping cart, before finalizing the order. Only 1 promo code can be used per order. Please pay attention to the expiration period of the codes. We do not offer post-purchase price adjustments. If the order has already left our facilities, unfortunately, we will not be able to make changes.

If your code does not work, please contact our Customer Service by writing to info.akuazon@gmail.com


In the event of fraud, attempted fraud or suspected illegal activity in relation to discount coupons for a purchase or refund, we reserve the right to cancel said bonus. We have no obligation to activate or return the amount corresponding to these vouchers.

Requirements to purchase from Akuazon

To place a valid order for AKUAZON products on the website or by phone, you have to meet the following requirements:

  • be 18 years of age or older and if you are asking on behalf of a company that is authorized to conclude contracts on behalf of this company;
  • be an end user and do not intend to resell the product or products;
  • guarantee that the information provided in your order is correct and complete.

How to make orders in Akuazon

You can order AKUAZON products by going to the website and adding the product of your choice to your cart. Once you have added everything you need to your cart, complete the requested information or enter your account if it is not your first purchase. In the shopping cart you will be asked to enter a discount code if you have one. Before finalizing your purchase, you will be asked to select a payment and shipping method.

Once you have clicked on “Buy” your order will be final. This means that you will have to pay the purchase price. If any of the cases of non-acceptance is applicable, AKUAZON may reject or cancel your order, in which case we will refund your payment. We will process your order as soon as we receive confirmation of your payment.

Account creation

When you place an order on our website, an account will be created automatically, using the email address and data you provided during the order generation. Access to your account will allow you to benefit from all the advantages of AKUAZON. The client can request the cancelation of his account at any time, by sending an email to info.akuazon@gmail.com.


The warranty of the products distributed by AKUAZON is subject to the manufacturer’s official conditions and are guaranteed for a minimum period of one year.

Order cancellation

If any of the following cases arise, AKUAZON may choose to cancel your order and refund your payment:

  • You do not qualify for the sale;
  • AKUAZON cannot obtain authorization for your payment;
  • You have requested shipment to a country or region that is not within AKUAZON’s service area;
  • the products displayed on the website contain a manifest error, such as an incorrect price or an incorrect description;
  • other special circumstances that justify the cancellation of the order, among others, the improper use of a discount code and / or the suspicion of fraud.

Right to revocation

You can return the received merchandise without giving explanations within a period of 14 days through the reshipment of the merchandise. Our money-back guarantee is 45 days.

If you want to return a product that you have bought on our website or at an AKUAZON sales stand in a shopping center, please read the following instructions carefully. In case you have bought the product in other online stores, physical stores or Amazon, please contact the seller. AKUAZON does not manage the returns of purchases on third party sites.

In the event that you want to return the product to us for any reason, AKUAZON will not cover the return shipping costs. We will refund the price of the product, not the return shipping costs as long as you notify us with a period of 14 days from the date of purchase.

To return your product according to the return policy, please make sure that:

  1. You have made the purchase directly with AKUAZON (through our website) or through an AKUAZON stand for direct sales in a shopping center.
  2. You have contacted AKAUZON to notify that you are going to start the return process by writing to info.akuazon@gmail.com.
  3. The product is returned in its original AKUAZON packaging, with all materials and parts included.

Our filters are compatible with 75% of standard taps. Compatible taps are 22mm round external thread. The round diameter faucets that are not compatible are those with an extendable hose and the following models:

  1. Faucets with oval thread
  2. Faucet with sensor
  3. IKEA “BOSJÖN”, “ÄLMAREN” and “TÄMNAREN” and other taps with short thread
  4. Pull-out or shower-style faucet

If it is finally not compatible, we will indicate the way to send the product. When we have received the order, we will refund the purchase money and the cost of returning the package in the payment method used. Please note that this process will be carried out as soon as possible.

Return Policy regarding quality defect

Once the existence of a tare or factory defect has been verified in any of the selected products, AKUAZON will proceed to process the replacement of the same with another of identical characteristics in the following 14 working days as long as it is within the warranty period of one year from the delivery date. If the replacement of the product is not possible, AKUAZON will inform you of this circumstance and will proceed to pay the amount corresponding to the product in relation to the total amount paid for the product. In this case, the refund of amounts paid for the return of the product will be carried out as soon as possible.

AKUAZON is not responsible for quality defects caused by normal wear and tear, external impacts or improper use.

Return Policy regarding other matters

  • I don’t like the filter / I don’t like how it looks
  • The product has arrived too late.
  • I have ordered a product that I did not want
  • Other (not named on this page)

All you have to do is send the product back to us with all its parts by mail to our office in Spain, indicating your name and the order number. Our address for returns is the following:

Carrer del Dr. Antoni Pujadas, 18 5-3 Sant Boi de Llobregat 08830 (Barcelona) Spain

In such cases, we do not offer a refund of amounts paid for the return of the product. When we have received the order, we will refund the purchase money in the payment method used (bank card or your Paypal account). Please bear in mind that this process will be carried out as soon as possible and, in any case, within thirty (30) days.

Each product to be returned must be with all its parts, labels, packaging and -where appropriate-, documentation and original accessory elements that came with it.

AKUAZON is not responsible for quality defects caused by normal wear and tear, external impacts or improper use.

Payments and taxes

We offer you different forms of payment for your order: Visa, MasterCard, American Express and PayPal.

The value added tax (“VAT”) is charged according to the local legislation of each country. The final price will reflect the total amount, taxes included.If you place the order as a company and want a personalized invoice, write us an email to info.akuazon@gmail.com so that we can provide it to you. In these cases, it is the client’s responsibility to ensure that the CIF and the rest of the information provided are valid, accurate and up-to-date and that, if said information changes, you will immediately update any information that AKUAZON has in your possession. We reserve the right to collect VAT not invoiced if you provide an invalid VAT number, that is, if it does not match your company data or the tax authorities determine that it has no relationship with the account holder.

By entering your payment and shipping information, you authorize AKUAZON to collect the amount of the order according to your selected payment method.


To know the status of your order you can use the tracking code on the website of the transport company. Akuazon will make every effort to meet the delivery deadlines; However, as it is a service offered by third parties, its delay does not imply the cancellation of the order or any compensation.

Once your order has been shipped, delivery takes place as follows: 1 to 10 business days in Spain, and 3 to 10 days in other countries. Shipping prices can be consulted before finalizing the order and will vary depending on the delivery area.

Akuazon reserves the right to modify prices at any time without prior notice, in which case it undertakes to apply the prices indicated for each product at the time of placing your order.


We ship our products to: Spain (peninsula, Balearic Islands and Canary Islands) and Italy. If you need to ship to a country that is not part of the AKUAZON service area, please contact AKUAZON customer service at info.akuazon@gmail.com.

AKUAZON reserves the right to make partial deliveries, with prior written notice to the customer, unless this is not reasonable for the customer. All additional shipping and packaging costs generated as a result of partial deliveries will be assumed by AKUAZON and will not entail any additional costs for the customer.

AKUAZON will have the right to terminate the contract if one of its suppliers violates its contractual obligations and does not supply AKUAZON with the ordered items. In this case, AKUAZON will inform the customer without delay of the unavailability of the ordered items and will refund the amount that they have already paid.

Delivery conditions

La entrega se realizará en la dirección especificada por el cliente durante el proceso de compra. 

Al realizar el pago por adelantado, el plazo comienza el día después de la recepción del importe de la compra en la cuenta bancaria de AKUAZON. 

AKUAZON no se hace responsable de los problemas de entrega correspondientes a los proveedores o fabricantes. Si la entrega o el plazo de entrega especificado no se han cumplido por circunstancias ajenas a AKUAZON, AKUAZON tiene derecho a cancelar el contrato en parte o en su totalidad. AKUAZON informará de dicha situación al cliente sin demora. En este caso, se excluyen las reclamaciones por daños y perjuicios. El cliente será informado de las restricciones de entrega existentes antes del comienzo del proceso de pedido.

  1. El precio de compra es pagadero a más tardar a fecha de la entrega de la mercancía.
    2. La mercancía enviada es propiedad de AKUAZON hasta que se hayan realizado íntegramente los pagos correspondientes.

Responsibility extension

  1. Claims for damages of the client against AKUAZON are excluded, unless AKUAZON or one of its agents or executive delegates act with intent or gross negligence.
  2. This does not affect liability for damages arising from injury to life, limb or health, in the event of negligent or willful injury to essential contractual duties or when there is enforceable liability under the Products Liability Act. or due to own fault on the date of the contract or for other injuries of duty or criminal rights to compensation for material damage. The essential contractual duties are duties the fulfillment of which allows the ordinary performance of the contract and the observance of which the client can rely on regularly.
  3. AKUAZON is not responsible for any health issue which could be linked to the use of its products

Compensation rights

The client is not authorized to make compensation with our collection rights, unless the client’s claims have been firmly established or are irrefutable. The customer will also have the right to make compensation with our collection rights when he makes claims for defective merchandise or claims his own rights under the same contract of sale.

Next, we expose the conditions of use of this WEB page. Browsing through this WEB page gives you the role of user of the same and, therefore, you accept the clauses detailed in this document.

Terms of use

The User agrees to make appropriate and lawful use of the Website as well as the contents and services, in accordance with the applicable legislation at all times, generally accepted morals and good customs and public order.

It is forbidden, on your part, to carry out any action that may cause alterations to the contents of this WEBSITE or a malfunction of the same, including the introduction of viruses or the like.

Intellectual property

The webpage and the information or elements it contains, include texts, documents, photographs, drawings, graphic representations, databases, videos and also logos, trademarks, trade names, or other distinctive signs, are protected by rights of intellectual or industrial property, of which AKUAZON is the legitimate owner or licensee.

Any type of exploitation is prohibited, including any type of reproduction, distribution, transfer to third parties, public communication and transformation, through any type of support and means, without prior and express authorization.


Our intention is to offer a website that offers continuous operation and of the highest quality.

In any case, we inform you that we cannot guarantee continued access, and that the pages may be impeded, or interrupted by factors or circumstances beyond our control.

AKUAZON is not responsible for the information and other content integrated in spaces or web pages of third parties accessible through links, hyperlinks or links.

AKUAZON is not responsible for any damages that may arise, among others, from:

– Interferences, interruptions, failures, omissions, telephone breakdowns, delays, blockages or disconnections in the operation of the electronic system, caused by deficiencies, overloads and errors in telecommunications lines and networks

– Illegitimate interference through the use of malicious programs of any kind and through any means of communication.

– Improper or inappropriate use of the Website.

– Errors produced by a malfunction of the browser or by the use of non-updated versions of it.

The user, in case of causing damages due to an illicit or incorrect use of this WEB site, may be claimed for the damages caused.

Likewise, the user will be liable for any damages arising from their use of “robots”, “spiders”, or similar tools used in order to collect or extract data or any other action on their part that imposes an unreasonable burden on the operation of the Website.

AKUAZON is not responsible for any health problem that may be related to the use of the product.


For the resolution of any conflict that may arise during the visit to our WEBSITE, we advise that you contact us directly through the contact information that we offer stating your case, in order to reach an amicable agreement between the two parties. .

Otherwise, the applicable law in case of dispute or conflict of interpretation of the terms that make up this legal notice, as well as any question related to the services and products of this portal, will be Spanish law.

If you wish, the European Commission provides an online dispute resolution platform that is available at the following link: http://ec.europa.eu/consumers/odr/

Our company and the User agree to submit to the Judges and Courts of the User’s domicile, provided that the User is located in Spanish territory and acts as a consumer.

Legal terms

To comply with the Article 10 of the law of 34/2002 of the 11th of July from Servicios de la Sociedad de la Información y Comercio Electrónico (LSSICE) we provide the data regarding the business:



C/ Doctor Antoni Pujades, 18, 5-3

08830 Sant Boi de Llobregat- Spain

Email: info.akuazon@gmail.com 

Akuazon is dedicated to the sale of water filters and related accessories. The section Legal Notice regulates the use of the website: www.akuazon.com in all its languages. Any contract related to the sale of articles that are concluded between AKUAZON and the client will be governed exclusively by the following general conditions.